Lender Contact Information for Minnesota Housing and U.S. Bank - HFA Division
Partner Solutions Team
The Minnesota Housing Partner Solutions Team (PST) provides customer service to lenders and other business partners.
Reach PST by email mnhousing.solution@state.mn.us or by phone at 651.296.8215 or 800.710.8871 between 8:00 a.m. and 5:00 p.m. on business days.
The Partner Solutions Team will respond to inquiries within two hours during business hours.
U.S. Bank – HFA Division
U.S. Bank – HFA Division provides lenders with resources and guidance on U.S. Bank’s overlays.
Reach U.S. Bank – HFA Division by email hfa.programs@usbank.com or contact the U.S. Bank Help Desk by phone 1.800.562.5165, option 2
For full information on U.S. Bank’s overlays, visit U.S. Bank’s AllRegs Website
Not sure who to contact?
If you are a Start Up/Step Up participating lender and have questions on a particular topic, the following guide will help you find the correct department to contact.
Pre-Closing Topics
Delegated Lenders Questions
Topics
- Underwriting Issues (Lender underwrites loan)
- Disclosure Requirements
- Loan Closing Schedules
Common Questions
- Underlying product guidelines
- FHA/VA/RD credit/DTI requirements
- Qualifying income
Contact: Lender’s Underwriter/Compliance
Non-Delegated Lender Questions: U.S. Bank – HFA Division underwrites loan
Topics
- Underwriting Issues
- Disclosure Requirements
- Loan Closing Schedules
Common Questions
- Underlying product guidelines
- FHA/VA/RD credit/DTI requirements
- Qualifying income
Contact: Customer Care Team by phone 1.800.562.5165 – option 1
Regulatory Compliance
Questions on U.S. Bank Home Mortgage - HFA Division requirements related to regulatory compliance that the Lender’s underwriter/compliance department were unable to answer.
Contact: U.S. Bank - HFA Division by email USBHMLenderSupport@ usbank.com
See Minnesota Housing Downpayment Loan Disclosure Information.
Minnesota Housing Related
Topics
- Minnesota Housing Program Questions
- Minnesota Housing Loan Commitment System
Common Questions
- Borrower and income eligibility
- Property eligibility
- Downpayment and Closing Cost Loans
- Help committing a loan
- HFA conventional products
- Credit and DTI overlay
- Minnesota Housing forms
Contact: Minnesota Housing Partner Solutions Team by phone 651.296.8215 or 1.800.710.8871 or by email mnhousing.solution@state.mn.us
Completion Escrow Maximum
203(k) Limited escrows
Contact: U.S. Bank - HFA Division Help Desk by phone 1.800.562.5165, option 2 or by email hfa.programs@usbank.com
Condominium Policies, Procedures, and Required Approval
For lender questions about condo eligibility
- Contact your underwriter
For underwriter questions about U.S. Bank – HFA Division condo requirements
- Contact U.S. Bank - HFA Division Help Desk by phone 1.800.562.5165, option 2 or by email hfa.programs@usbank.com
Post-Closing Topics
U.S. Bank - HFA Lender Portal
Submit closing package through the U.S. Bank - HFA Lender Portal
For assistance call 1-800-562-5165 Option 2 or email hfa.programs@usbank.com
Loan Deficiencies
For status updates see U.S. Bank - HFA Lender Portal
For Deficiency Escalations and Other Deficiency Issues:
Contact Customer Care Team U.S. Bank – HFA Division by email hfacustomercare@usbank.com or by phone 1.800.562.5165, option 1
Final Documents
Contact: Document Control U.S. Bank – HFA Division by email documentcontrol@usbank.com
Post-Funding
Contact: Post Funding U.S. Bank – HFA Division by email hfa.postfunding@usbank.com
Loan Servicing Questions
Borrowers may contact U.S. Bank customer Service by phone at 1.800.365.7772
General Topics
Marketing/REP CE Credit Sessions
Contact Minnesota Housing Partner Solutions Team by phone 651.296.8215 or 1.800.710.8871 or by email mnhousing.solution@state.mn.us – and ask for Business Development
Training
Contact Minnesota Housing Partner Solutions Team 651.296.8215, 1.800.710.8871 mnhousing.solution@state.mn.us – and ask for Training Coordinator
U.S. Bank – HFA Division Related
Topics
- File Delivery Checklists
- U.S Bank HFA Division Manuals
- General Questions
- Contact: U.S. Bank - HFA Division Help Desk 1.800.562.5165, option 2 by email hfa.programs@usbank.com
Lender Management
For U.S. Bank Home Mortgage – HFA Division lender application status, contact Lender.management@usbank.com
For Minnesota Housing lender partner application status, contact Christina Akinola at Christina.Akinola@state.mn.us